Frequently Asked Questions

To help you use our services, here are some answers to the frequently asked questions that we receive.

 

If you are still unclear about any details, go to the Contact Us page on this website and send an email containing your query and we will give you a specific answer to your question.

Do I need an account to use Courier-Networks services?

No, all services on this website are designed for anyone who wishes to use our services and take advantage of the great deals that we offer.  All you need to do is to go to the Contact Us page, book your collection and pay with a credit / debit card or, if you prefer, pay cash when we come to collect your parcel.

Am I able to get an account with Courier-Networks?

Accounts are available to regular uses of our services, for example, you may be an ebay trader or you sell on-line through your own wesite.  You could also be a small business that sends the occasional parcel or pallet.  In these circumstances we would be happy to set up an account (subject to status).

 

For firms that send larger and more regular quantities of consignments and who may require more complicated logistic services, we are able to look after their requirements through our sister firm, Centurion Business Services.

 

If I am sending a parcel overseas, do I need to pay duty?

The responsibility for paying the duty is with the receiver not the sender.  It is difficult to know in advance what, if any, duty will need to be paid on a consignment because this will vary depending upon the value and nature of the goods and the country to which it is being sent.

 

Where consignments travel between EU member states, duty is not applicable. The current member states are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irish Republic, Italy Malta, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.  However, please remember that some certain parts of member nations are not pat of the EU; for example the Channel Islands which forms part of the United Kingdom are not part of the EU, and the Canary Islands (including islands like Tenerife) which is part of Spain are also not part of the EU.  Normal customs declarations are required for such areas.

Do I need to insure my consignment?

Courier-Networks can provide you with protection against the risk of physical loss or damage to your parcels from external causes during transportation.

 

Courier-Networks handles all parcels with great care throughout the transport and delivery process and, although rare, unfortunately accidents do sometimes happen. 

 

Courier-Network's liability for direct loss or damage is limited to the lesser of the value of the goods or £12/kg for a consignment. For more details please refer to our Terms and Conditions.

 

However, Courier-Networks is able to offer "Additional Liability Cover" which will provide you with additional peace of mind and financial protection (limited to your actual financial loss).

 

If you feel that liability cover is insufficient, Additional Liability Cover can be arranged for both documents and parcels when making your booking. Some restrictions and limitations may apply, depending on the destination and contents of the parcel. To check whether your parcel is acceptable for Additional Liability Cover, please go to Dangerous, Excluded and Restricted Goods or contact Customer Services on 01291 370022.

Are there any items that I cannot send with Courier-Networks?

There are some obvious items that are referred to as Dangerous and Excluded Goods that you cannot send such as animals, illegal substances, guns and explosives.

 

There are also some less obvious items that we can only be handled with notification from the customer such as jewellery, perfume and cash.  Such items are handled under our Red Label and Green Label schemes but are transported entirely at the sender's risk and are not accepted for Additional Liability Cover.

 

Please check our Excluded, Dangerous and Restricted items list which can be found by going to Dangerous, Excluded and Restricted Goods and also check our Terms and Conditions.

 

Can Courier-Networks deliver to PO Boxes?

Unfortunately in the UK, Courier-Networks is unable to deliver to PO Boxes.  We require on all consignments a full postal address complete with the correct post code which we check and validate prior to processing.  Delays may occur where an address and its post code are found to be inaccurate or incorrect.

 

Courier-Networks is also unable to deliver to BFPO (British Forces Post Office) addresses in either the UK or overseas. However, in a few overseas countries deliveries are possible to PO Boxes.

Can Courier-Networks collect a parcel for me?

Yes, of course.  We are able to pick up a consignment (provided it is suitably packaged and labelled) from any address in the UK and deliver it for any other address in the UK including your home or work address. This is called a Third Party Collection.  There is a charge for both the collection and the delivery.